Privacy Policy
This Privacy Policy explains how Sterling Collective Pty Ltd, trading as Sterling Residential, collects, uses, stores and protects personal information in connection with its real estate services, website and online advertising.
1. Information we collect
When you contact Sterling Residential, request a property appraisal, use our website or submit an enquiry through Facebook or Instagram, we may collect:
• Your name and contact details.
• Property addresses and relevant property information.
• Your intended selling timeframe.
• Information you voluntarily provide through enquiries and correspondence.
2. How we use your information
We use personal information to:
• Respond to enquiries and requests for property appraisals.
• Provide real estate advice and services.
• Arrange appointments and communicate with prospective clients.
• Maintain appropriate business records.
• Send marketing communications where permitted by law.
We do not sell personal information to third-party marketing companies.
3. Sharing information
We may share information with service providers who assist us in operating our business, including website, advertising, communication and customer-management platforms.
We may also disclose information when required or authorised by law.
4. Storage and security
We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification and disclosure.
Some third-party service providers may store or process information outside Australia.
5. Marketing communications
You may request that we stop sending marketing communications at any time by contacting us using the details below.
6. Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate information.
7. Website and online platforms
Our website and advertising platforms may use cookies or similar technologies to support website functionality, analytics and advertising.
Where third-party platforms collect information, their own privacy policies may also apply.
8. Privacy enquiries and complaints
If you have questions or concerns about the handling of your personal information, please contact Sterling Residential. We will review and respond to your enquiry.
Email: info@sterlingres.com.au
Telephone: 0435 884 338
Website: sterlingres.com.au
9. Changes to this policy
We may update this policy periodically. The current version will be available on our website.
Sterling Residential is a trading name of Sterling Collective Pty Ltd ABN: 67 699 586 224 Email: info@sterlingres.com.au Phone: 0435 884 338 Website: sterlingres.com.au
Last updated: 14 October 2026